VPN Not Connecting? Troubleshooting

Check internet before the VPN

Disconnect the VPN and open an ordinary website. If it fails, fix Wi-Fi or mobile data first. Some public networks require signing in through a network portal before internet access is available.

Check time and permission

Make sure you have connection time available in the app. Accept Android's VPN permission when prompted. Close any other active VPN app before retrying.

Try another server

Start with Smart Connect. If it fails, choose another server in the same country or another country. Lower latency may help, but it does not prove a server can reach every website. If you need a particular IP country, check it after connecting or switching.

Connected but no internet?

Connected means the app reported a tunnel connection; open several sites to verify traffic actually passes. If all sites fail, try another server and then another network. If only one site fails, the problem may be that site or its restrictions.

When do TCP and UDP help?

TCP and UDP are ways to carry OpenVPN traffic. Networks may handle them differently, and the app uses connection options and alternatives based on available information. A protocol change does not guarantee bypassing a block, and latency is not a download-speed test.

Send a useful report

Update from Google Play. If the problem continues, use the report option in settings with the app version, network type, selected country, attempt time, and error message. Do not send passwords or private browsing content.

VPN app Try the web proxy Server directory

VPN connected but websites will not load: a checklist

Disconnect the VPN and open a simple page. If it also fails without the VPN, check Wi-Fi or mobile data first.

Reconnect and try that same page. “Connected” confirms a tunnel was established; it does not prove DNS resolution or HTTPS browsing works.

Try another server in the same country if you need to retain the exit country. Compare Wi-Fi with mobile data; avoid repeatedly pressing Connect during an attempt.

If only Wi-Fi fails, finish its captive-portal sign-in before starting the VPN. If you configured custom Android Private DNS, temporarily test Automatic, then restore your setting. Keep certificate validation enabled.

If small pages load while larger pages stall, packet size (MTU) may be involved. Do not randomly alter system networking; report the network and server to support.

Include country, server, app version, network type and error time. Never include VPN passwords, sign-in codes or private browsing history.

Our owned Algeria server check on 11 October 2026 tested the tunnel, DNS and HTTPS separately. That is why we distinguish connection status from usable internet access. This check did not cover every mobile network.